Welcome to Craftmart! We strive to provide a secure and effortless shopping experience for our customers. To ensure transparency, this policy outlines the payment methods we accept and our security protocols.
1. Supported Payment Methods
We offer a wide range of payment options to suit your convenience:
Online Payments (Powered by Razorpay)
We use the Razorpay Payment Gateway, one of India’s most secure systems, to process:
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UPI: Google Pay, PhonePe, Paytm, Amazon Pay, and other BHIM UPI apps.
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Credit/Debit Cards: Visa, MasterCard, Maestro, RuPay, and American Express.
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Net Banking: All major Indian banks.
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Wallets: Mobikwik, Freecharge, and more.
Cash on Delivery (COD)
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We offer COD services for most pincodes across India.
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Payment must be made in cash to the delivery executive at the time of delivery.
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Note: High-value orders may require a partial advance payment or telephonic verification before dispatch.
2. Transaction Security
Your financial security is our top priority:
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SSL Encryption: Craftmart.in is protected with SSL (Secure Socket Layer) encryption, ensuring that your data remains private and secure.
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No Stored Data: We do not store your card details, CVV, or UPI pins on our servers. All transactions are processed through Razorpay's PCI-DSS compliant environment.
3. Payment Failures
If your payment is debited from your account but the order is not confirmed on our website:
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Don’t panic: This usually happens due to a technical glitch between the bank and the gateway.
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Refund: In most cases, the amount is automatically refunded to your original payment source within 5–7 business days.
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Support: If you face any issues, please contact us at +91 7001442014 with your transaction details.
4. Taxes & Hidden Charges
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The prices listed on our website are inclusive of GST (Goods and Services Tax).
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The total price you see on the checkout page is exactly what you pay. There are no hidden charges.
5. Billing Information
All transactions will appear on your bank statement under the name "Craftmart" or "Razorpay/Craftmart".
6. Contact Information
For any payment-related inquiries or disputes, please reach out to our proprietor:
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Proprietor: Sourav Das
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Mobile: +91 7001442014
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Address: 14/2 Sasikhan Road, Santipur, Nadia, West Bengal - 741404