At Craftmart, accessible from https://craftmart.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Craftmart and how we use it.

1. Information We Collect

When you visit Craftmart, we collect certain information to provide you with a seamless shopping experience:

• Personal Identification Information: Name, email address, phone number, and shipping/billing address.

• Payment Details: While we do not store your credit card or UPI pins, our payment gateway partner (Razorpay) collects information necessary to process your transaction.

• Log Data: IP addresses, browser type, Internet Service Provider (ISP), and date/time stamps.

2. How We Use Your Information

We use the information we collect in various ways, including:

• To process and deliver your orders (Handloom sarees, Kurtas, etc.).

• To communicate with you regarding order status or promotional offers.

• To prevent fraudulent transactions.

• To improve and personalize your experience on our Bagisto platform.

3. Sharing with Third Parties

To fulfill our service to you, we share specific data with trusted partners:

• Logistics Partners: We share your name, address, and contact number with Delhivery, Xpressbees, Ekart, DTDC, DHL, and India Post to ensure fast delivery.

• Payment Processors: Your payment information is securely handled by Razorpay.

• Legal Compliance: We may share information if required by Indian law or to protect our rights.

4. Cash on Delivery (COD) & Prepaid Policy

For Cash on Delivery orders, we may contact you via call or WhatsApp to verify the order. For Prepaid orders, your data is encrypted through SSL technology provided by our payment partners.

5. Cookies and Web Beacons

Craftmart uses 'cookies' to store information including visitors' preferences and the pages on the website that the visitor accessed. This information is used to optimize the users' experience by customizing our web page content.

6. Your Rights

Under Indian IT laws, you have the right to:

• Access the personal data we hold about you.

• Request that we correct any inaccurate information.

• Request the deletion of your account/data from our records.

7. Security

The security of your Personal Information is important to us. We use industry-standard encryption to protect your data during transmission. However, no method of transmission over the internet is 100% secure.

8. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

• Proprietor: Sourav Das

• Address: 14/2 Sasikhan Road, Santipur, Nadia, West Bengal, Pin - 741404

• Mobile: +91 7001442014

• Email: shyamaliboutiquesantipur@gmail.com